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Dec10No Comments
The recession has made millions of Britons strive for ways to cut their outgoings. This has manifested in many ways, from switching supermarkets to visit those more suited to shoppers on a budget and investing in a bicycle to avoid escalating petrol prices – a move that also helps to reduce our carbon footprint and increase fitness, as well as give our wallets a break – to examining household utility bills to see which ones can be scrimped on.
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Checking out your monthly outgoings is a fantastic way to combat the recession. Nobody likes to spend money they needn’t be spending and, when it comes to utility bills, it could very easily be the case that you are spending more than you have to. Many people discover that the prices they’re paying for gas, electricity and entertainments like television and internet could be far lower if they switched to a cheaper option, or changed providers all together.
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The same goes for mobile phones. If your bills is a little steeper than you’d like it to be, you can cut it drastically without putting in too much effort. For example, can you get a similar deal with a different provider? Is it cheaper to go without upgrading for a while? Or are you better off altogether ditching your current contract and opting for a SIM only deal?
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SIM only deals are just that – you sign up to a contract and receive your SIM card for insertion into your own phone. As the seller does not have to provide you with a new handset (because even though they are advertised as ‘free’, you often end up paying for them with your contract fees), you can make the most of immediate savings and cheaper monthly outgoings.
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What’s more, if you’re really hoping to save cash, you can switch to a pay as you go mobile phone and make the most of having strict control over exactly how much you spend. If you only want to spend £10 a month on your mobile phone, you can simply avoid topping up until 30 days have passed. If this is your plan, it could be worth checking out service providers for a great deal on <a onClick=”javascript:pageTracker._trackPageview(‘/outgoing/article_exit_link’);” href=”sim”>http://www.tesco.com/mobilenetwork/homepage.aspx?page=3″>sim cards</a> that’ll provide you with free texts and/or minutes to help you really save.
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It’s easy to save on your mobile phone bills, as well as your other bills. It just takes a little planning and the time to switch to cheaper options and you could find your personal recession easing off a bit.
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Dec8No Comments
Operating 10 offices as a single call centre using VoIP technology has saved a retailer $140,000 each year in wages and another $30,000 in call costs, without compromising service quality.
“The business benefits are huge,” says CPAP Australia’s managing director, Ben Greenaway. One of Australia’s largest retailers of equipment to solve snoring and sleep apnoea, CPAP Australia has offices stretching from Cairns to Canberra.
An Epygi IP PBX routs customer calls. Using Aastra IP handsets from Alloy, CPAP Australia staff members can put callers on hold, transfer calls between offices and pick up voice mail. The system’s designer, Lee Watson of Spring Mountain Technology (SMT), said the Quadro operated like a number of distributed telephone systems and a network server in one.
“The Epygi IP PBX delivers features like voice mail, three-way conferencing, call waiting, and even access call statistics,” he said. “In effect, CPAP has a highly sophisticated call centre that would only be viable for large corporations using conventional technology.”
Mr Greenaway said the SMT system had brought savings beyond cheaper VoIP phone rates.
“Our call costs fell by 65 per cent in the first few months and we’re saving at least $30,000 a year in phone call costs and line rentals alone,” he said. “Even more importantly, the SMT VoIP system lets us run our business more efficiently, saving us $140,000 per annum in labour costs.”
“We are running a virtual call centre spread over 10 locations. Remote sites assist with the workload of incoming calls during their quiet periods, which means we need fewer staff members. We also have the ability to transfer a call from Rockhampton, for example, to the technician in Canberra who saw the patient.”
Expansion is also easier thanks to the flexibility of the SMT VoIP system.
“We’re adding new remote locations every two to three months,” Mr Greenaway said, “and because calls between our offices are free and there are no extra line rentals, expansion no longer brings the spiralling costs it used to.”
“Support is more affordable too. With conventional systems, you pay around $130 per hour for a technician to attend to a breakdown or make changes. In contrast, almost all changes, updates and support for our VoIP system is done remotely. This is both quicker and cheaper.”
The savings have not compromised service quality, according to CPAP Australia, which intensively researched its options and phased in VoIP implementation. Among the criteria for the selection of SMT as a provider was its ability to deliver both the equipment and the service, ensuring compatibility and accountability.
“When we first considered VOIP, we could see the cost saving but as our company relies on inbound calls we were hesitant to jump straight in without testing the water,” Mr Greenaway said. “Each customer’s inbound call can be worth $1000 to $2000, so high quality voice calls were always our number one priority. After a nine-month investigation of VoIP solutions, it was clear that SMT was the only company that could deliver a complete solution.”
“The implementation phase was very painless. Having connected the copper lines from the old system to the new Epygi Quadro4, we shipped SMT’s bundle of the modem/router and Aastra IP phone to remote locations.”
Lee Watson said the selection of Aastra phones and the Epygi IP PBX followed extensive testing that showed the two were perfectly compatible and highly manageable.
“Successful VoIP systems have three ingredients: robust hardware, a quality voice service provider and reliable internet connection with adequate bandwidth,” he said. “The Aastra phones offer high build quality designed for heavy use environments and offer all the features most centres want. An example is power over Ethernet which centralizes and protects phone power along with dual Ethernet that reduces the need or eradicates the need to add any additional cabling for desk phones.”
CPAP Australia initially used an existing ADSL service to carry both voice and data but early quality of service issues prompted the use of dedicated DSL for VoIP at the central office and increased bandwidth for remote locations. After trialling the VoIP system in tandem with the existing PSTN network for two months, CPAP switched all inbound calls to VoIP.
“Using SMT as the service provider as well as the equipment provider, service quality has exceeded all expectations,” Mr Greenaway said.
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Dec7No Comments
Just imagine a life without mobile phone. Of course, one cannot think of a life without this communication device. Today, if you are late for a meeting or office you need not spent time thinking what is holding you back or how long one would take to reach the destination. One can just utilise ones mobile phone, make a call and the problem is solved to a great extent. Besides this there are many other utilities of mobile phone and this little device plays a pivotal role in making life run smooth. People have realised how important this device is and that is why there is a cut throat competition among the manufacturers of mobile handset to cater to the communication needs of the masses.
Keeping in tune with this trend a new industry has come into existence, it is the telecommunication industry directly serving the masses with mobile phones. There has been touch competition among the service providers and that is why the price associated with this service has been very low.
The competition among the service providers is on the rise as there are tons of companies striving to draw the highest number of consumers. For instance, the service providers are the Vodafone, orange, T-mobile etc. These service providers control the frequencies and charge fees from the users for the use of their air time. To help the people use their services, they bundle the air time they provide with mobile phones.
If you have experienced mobile shopping of late you must have noticed that there are a variety of mobile phone deals. To draw more customers there are companies that offer incentives like free phone or Bluetooth set, half price rental, freebies in the form of extra minutes in the first few months etc. Firming up with a mobile phone deal that suits one the best is a herculean task.
For instance, take the Samsung mobile phones, mobile handset of this brand are loaded with the latest mobile features and they are also not lagging behind in terms of design. The price of many of its mobile phones are astronomic but the prospective purchaser need not worry. There are numerous service providers who offer varied mobile phone deals bearing various advantages. People can buy latest Samsung mobile phones at cheaper rate through various mobile phone deals like SIM free mobile phones, pay as you go mobile phones, and 12 months free line rental contract deal etc.
If you serf the net you will find that even the BlackBerry mobile phones are available on contract deals. The mobile phone market is already in a saturation point and it is clear that vendors and the network providers are striving for changes. As such, there are many exclusive schemes on the mobile phone contracts these days as this market really starts to change. Because of this change one can even find free laptop or other gadget with many contract deals.

