I just grabbed these of the Internet , there are plenty some ok but must are scathing , and a 1 out of 5 rating says all that you need to know.. Time to change providers.

• Guest 20th Nov 2009Reviewer rating:

  
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  Appalling customer service. Please be aware that if you buy a BT product you are unlikely to be supported if you need assistance. You may find it relatively easy to set up a service, but try moving & cancelling a line! We were pushed from one operative to another and although the cancellation was c …

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• Guest 17th Nov 2009Reviewer rating:

  
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  If you are thinking of going to BT DON’T! Seriously, all I asked for was a new line and broadband to be installed at my house. 4 weeks and 3 engineers (thinking they where here to do something else) later… NO phone line and NO
  Broadband. Although, wait for it… I got charged for it.

  3 wo …

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• Guest 12th Nov 2009Reviewer rating:

  
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  I moved to BT in January 2009. Was quoted 17.50 for unlimted calls to national lines, 8 Meg Broadband with unlimited usage and free 2nd broadband line and phone. At the time it was cheaper than anywhere else so I jumped at the offer as would anyone in times where saving money is essential.

  Everythi …

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• Guest 4th Nov 2009Reviewer rating:

  
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  All I wanted was broadband at home. Just regular broadband. Nothing fancy. So I tried BT. Big mistake. Ignorant & dishonest telephone staff, refusal to honour agreements and simple services not carried out. I’m talking about basic stuff here. As a result I still don’t have any broadband service, and …

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• Guest 20th Oct 2009Reviewer rating:

  
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  I signed up with BT and was told i would have to wait 30 days for a phone line, i paid my £50 deposit and waited. Called www.noteservice2010.com to sort it out but
  3 months later and still no phone line, after ringing up a few tiems i came to the conclusion they are all incompetent. I cancelled my order and went with talktalk inste …

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• scsing 13th Oct 2009Reviewer rating:

  
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  no commend for them. because everything is very very bad. they r the worst phone company in the uk!!!!

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• Guest 27th Sep 2009Reviewer rating:

  
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  So far I have 17 months of appalling ‘service’ from BT. In a nutshell I bought a combined phone & broadband package from them in April last year. Unbeknown to me they failed to take over my phone line culminating in my old provider, Tiscali demanding money from me but not telling me what it was fo …

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• Guest 19th Sep 2009Reviewer rating:

  
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  We changed to BT as I thought by provider KC was bad,not so nothing is worse than BT went with them for Broadband phone and vision. My neighrbour has been having a problem with his landline for months and months which BT have come and dug up the path 3 or 4 times looked down the hole said line are b …

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• Guest 10th Sep 2009Reviewer rating:

  
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  One star is even too high for BT.

  From my time in London, BT has been more problem than useful. Just seeing that they are spending their money buying into the American market shows they have no real concern for their UK customer base – I would not even be surprised if they think we here in the UK …

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• Guest 31st Aug 2009Reviewer rating:

  
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  BT have increased our monthly DD and refuse to explain or justify the bill.
  When we call their customer sevices number we get connected to Dheli where a very pleasant operative will tell you the numbers involved but cannot discuss a breakdown of the charges they are making. The bottom line is pay t …