The Latest Performance Results for autumn 2009 are now out and f you are with BT then just have a look at the tables below. They offer the WORST deals and the WORST service according to the latest Which Magazine Land line questionnaire. Its now easy to swap telephone providers and after looking at all the deals and weighing the options up its seems that this years winner The utility warehouse has the all round package again.

They guarantee to be cheaper than BT. In fact every month they compare their prices to BT and give the 100% iron clad deal that they will give addition discounts if your bill was cheaper with BT. Some condition apply ( as usual ) but its a great promise from their part.

They also offer a free call deal between other users of their telephone lines potentially saving you serious money.

Click HERE to be taken directly to their new web site or here to watch a short video on their products and services.

Home phone providers
Provider	Contract	Cost	Surcharge	Calls Included	Bill Accuracy	Value For Money	Customer Service	Customer Score
Utility Warehouse	n/aa	£11.73b	No	Other membersc	88%	73%	54%	80%
18185.co.ukd	n/a	n/a	No	None	77%	76%	14%	71%
1899.comd	n/a	n/a	No	None	72%	74%	10%	69%
Call 18866.co.ukd	n/a	n/a	No	None	55%	55%	5%	66%
TalkTalk	12 months	£13.20e,f	n/ag	Evening/weekendh	73%	57%	15%	60%
Post Office	n/aa	£11.75	No	Evening/weekendi	64%	30%	27%	56%
Tesco Telecoms	3 months	£10.22e	n/ag	Weekend	52%	31%	20%	55%
Tiscali	n/aa	£10.99	No	Weekendj	58%	35%	9%	51%
Virgin Media	12 months	£14.45e	£5	Evening/weekend	54%	16%	14%	49%
BT	n/aa	£11.25e	£1.50	Weekendk	56%	5%	10%	41%

Table notes

Cost (£) Monthly fee for the cheapest standalone home phone deal offered. Price assumes direct debit payment.

Surcharge The extra monthly fee payable if you don’t pay by direct debit.

Calls included Applies to UK landline calls to numbers starting 01, 02 or 03 unless otherwise stated.

Billing accuracy/Value for money/Customer services Percentage of people who rated these aspects ‘very good’

Score Which? customer score combines overall satisfaction and likelihood of recommending to a friend

1. No minimum term but may require up to 30 days’ notice
2. Includes £1.73 membership fee
3. Only included if you pay by direct debit.
4. Online only call override service – no line rental or contract
5. Price with online billing. There may be an extra charge for paper billing.
6. Price includes introductory discount for first 12 months. After 12 months £14.20.
7. Payment must be by direct debit.
8. Free evening/weekend calls to 0870/0845 numbers. Unlimited calls to other Talk Talk customers.
9. Inclusive weekend calls to UK mobiles and 40 international destinations. Anytime calls to other Post Office Home Phone customers.
10. Inclusive weekend international calls to landlines in 10 countries.
11. Evening calls also included if you sign up for a 12 month renewable contract.

How to use our table

Cost (£) Monthly fee for the cheapest standalone home phone deal offered. Price assumes direct debit payment and paper billing, where available.

Surcharge The extra monthly fee payable if you don’t pay by direct debit.

Calls included To 01, 02, or 03 numbers unless otherwise stated.

Billing accuracy/Value for money/Customer services Percentage of people who rated these aspects ‘very good’.

Score Which? customer score combines overall satisfaction and likelihood of recommending to a friend.

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