I’m trying to get a number or email to a higher complaints department in BT.

Since the 20th of december i have had problems with my internet i have phoned technical support 29 times and still they are doing nothing about my problem, I have asked them for higher complaints but they keep telling me that i cannot go any higher other than them.

Does anyone know about a complaints procedure?

Thank you in advance.

There are a number of things you can do, first off ask your problem on the forum, quite often one of the moderators will step in and help, or one of us may be able to help you, all BT customers on there with a wealth of help and info.
As for going higher with your problem, on some of the posts you will see the email address for the CEO, which can take a little while to get a result.

Phoning India is a total waste of time, we all agree on that.