I believe the "B" in "BT" is supposed to stand for British. I am suffering increased annoyance that it seems impossible today to get anybody in BT who can speak English. Added to this I am being deceived by these people. Back in March a foreign lady who spoke appalling English rang me up to say if I "came back to BT" I would now be able to call any mobile phone number for just 7p per minute which she alleged was "lower than any other service provider". Being such a gullible twit I believed her and started routing all my phone calls to mobile numbers via BT on landline instead of using my own mobile or routing them via Talktalk.I did not get a bill for 6 months but noted my direct debit deductions by BT had gone up over 500% and my bank account was in serious trouble. Eventually I got my bill. I found I had actually been charged an average of 18p per minute on calls to mobiles, whereas if I had used my Vodafone mobile to make those calls including the "free weekend calls" facility my total charges to Vodafone would have been about 20% of what BT had extracted from me. I do not know what country these people come from or why, when there are so many Brits curreintly desperate for a job BT are allowed to discriminate against British workers and employ these people. Are others encountering these sorts of problems or can enlighten me on better options available,

Yes last week BT published their figures and i note their revenue over past quarter was £5.23 Billion and profits were £272 Million over past year, so they seem to be doing well in finding the "fool and his money are soon parted" type of people.

Because what she omitted to tell you is AS WELL AS charging you the 7p for every fraction of a minute you talk for to a mobile number, they also charge you "a connection fee" for every single call to "another network" which I believe is 9p. So when you call a mobile even if you are on to it for just a few seconds or even if you do not get a reply you will be charged at least 16p every time. Whereas vodafone to vodafone calls get charged by vodafone by the second and if number does not answer you get charged nothing! That is if you are not on contract with them. On contract it works out even cheaper. So you were well and truly conned, Idiot!

These foreigners I think are on a bonus for every customer they can pull in, rather like British bankers are. The cheapest service provider today for your home telephone seems to be Tesco but you are best checking with USwitch on that and then phoning them to confirm actual charges before you jump in with both feet and get conned again?.